Hello! I’m Sam Tamondong.

I am a dedicated Technical Support Engineer with 2 years of experience and a passion for growing in the cloud and security fields. I bring a strong technical background and excel at resolving complex issues and driving process improvements. Known for being a fast learner and collaborative team player, I thrive in fast-paced environments and am excited to take on new challenges in the cloud and security space.

Email:
samanthatamondong@gmail.com
Location:
San Mateo, CA
Sam Tamondong

Education

B.S. in Engineering Technology
Concentration in Computer Network System Management
San Jose State University, San Jose, CA
August 2017 – Dec 2022
  • Developed practical skills in network administration, wireless communications, and cybersecurity management.
  • Gained hands-on experience with Internet of Things (IoT) systems, including design and implementation.
  • Studied cloud computing system management and cybersecurity system management, focusing on protecting networks from cyber-attacks.
  • Completed coursework in analog and digital circuits, software quality management, and connected products applications.
  • Engaged in team-based projects emphasizing real-world applications of network and system management principles.

Experience

Senior Technical Support Engineer

Verkada (Feb 2023 – Present)
support
  • Provided expert support for Verkada’s cloud-managed security solutions, resolving complex issues across networking, hardware, software, and electrical domains.
  • Managed over 3,500 support cases and resolved 10–12 cases per day, ensuring timely and effective assistance.
  • Guided enterprise clients through system design, installation, and configuration to enhance platform reliability.
  • Assisted customers with SSO/SAML and SCIM integrations (Okta, Azure AD) to enable secure and seamless authentication.
  • Acted as Subject Matter Expert (SME) for intercom products, leading internal knowledge sharing and maintaining a CES above 6.8.
  • Collaborated with Engineering and Product teams to test new features, identify bugs, and support continuous improvement.
  • Educated customers on technical concepts to foster understanding and improve product adoption.
  • Served as Named Support Contact for key accounts, earning the Director’s Cut Award for outstanding service.

Skills

I thrive on helping people navigate technical challenges and am continuously expanding my knowledge in IT systems and cloud environments.

AWS Hands-on
  • EC2, S3, IAM
  • Route 53, CloudFront
  • CloudTrail, GuardDuty
Azure Hands-on
  • Azure Sentinel
  • Logic Apps
  • SSO/SAML Configuration
Infrastructure Tools Beginner
  • Terraform
  • GitHub Actions
  • AWS CLI
Networking
  • TCP/IP, DNS, DHCP
  • Firewalls, NAT, VLANs
  • Wireshark, VPNs, Packet Analysis
Identity & Access Management
  • SSO/SAML
  • SCIM
  • MFA
Security Concepts
  • IAM Policies
  • Incident Response Fundamentals
  • Cloud Security Best Practices

Certifications

January 2025 – January 2028
December 2022 – December 2025