Portfolio

Hello! I’m Sam Tamondong.

I help enterprise customers succeed with cloud-based platforms. With 3+ years of technical experience, I specialize in end-to-end troubleshooting and solving complex technical challenges. I combine hands-on expertise with strategic thinking to drive adoption and build lasting customer relationships.

Email:

samanthatamondong@gmail.com

Location:

San Mateo, CA

Education

B.S. in Engineering Technology
Concentration in Computer Network System Management

San Jose State University, San Jose, CA
August 2017 – Dec 2022

Developed practical skills in network administration, wireless communications, and cybersecurity management.
Gained hands-on experience with Internet of Things (IoT) systems, including design and implementation.
Studied cloud computing system management and cybersecurity system management, focusing on protecting networks from cyber-attacks.
Completed coursework in analog and digital circuits, software quality management, and connected products applications.
Engaged in team-based projects emphasizing real-world applications of network and system management principles.

Experience

Senior Technical Support Engineer

Verkada (Feb 2023 – Present)

Served as technical advisor for 200+ enterprise accounts, maintaining a 97% customer satisfaction rating while guiding customers through complex cloud security implementations and integrations.
Specialized in API troubleshooting and identity management integrations (SAML/SCIM) across platforms including Okta and Azure AD, enabling secure authentication workflows for enterprise customers.
Partnered with Account Executives and customers on system design and technical architecture decisions, ensuring platform reliability and optimal deployment strategies.
Resolved 3,500+ technical cases with an average of 10–12 cases daily, balancing volume with quality support and proactive customer guidance.
Collaborated directly with Engineering and Product teams to test features, identify bugs, and provide customer feedback that influenced product development.
Earned Director's Cut Award as Named Support Contact for strategic accounts, delivering consultative technical support that strengthened customer relationships.
Educated customers on technical concepts and best practices, improving platform adoption and reducing recurring issues.